luxn1.shop

  • Express delivery and free returns within 30 days

Shipping Policy

Shipping Policy – LUXN1

At LUXN1 LTD, we prioritize customer satisfaction, and we are committed to ensuring that our shipping processes are transparent, efficient, and cost-effective. Below, you’ll find all the details related to our shipping policies. Should you have any further questions, please feel free to contact us.

1. General Shipping Information

We are pleased to offer free shipping on all orders, no matter the size or destination. We ship to Europe, the United Kingdom, and internationally, ensuring that our premium products reach our customers worldwide.

  • Shipping Methods:
    • Standard Shipping: Estimated delivery time is 2 to 15 business days.
    • Express Shipping: Estimated delivery time is 2 to 7 business days.

All shipping services are completely free of charge, making sure you get your order without any extra cost added.

2. Order Processing and Handling

Our team processes all orders as swiftly as possible to ensure prompt delivery.

  • Order Processing Time: Orders are typically processed within 2 hours to 24 hours of receipt, depending on the time the order is placed.
  • Same-Day Shipping: Orders placed before 5 PM (local time) are shipped out on the same day, ensuring quick delivery (excluding Sundays).
  • Tracking Information: Once your order is shipped, we will provide tracking information so you can monitor its progress in real time.

3. Shipping Fees and Costs

  • Free Shipping: All shipping methods are completely free. This applies to all destinations across Europe, the UK, and internationally.
  • No Hidden Fees: There are no hidden charges, no additional costs for express delivery, and no extra fees for specific zones or regions.
  • Express Delivery: While express shipping is available, there are no additional costs for expedited service. Every order benefits from our free shipping policy.

4. Delivery Issues and Delays

We understand how important it is for you to receive your order in a timely manner, which is why we ensure that all orders are dispatched as quickly as possible. However, in the unlikely event of a delivery delay or issue, we have a clear process in place:

  • Delayed Deliveries: If there’s a delay in delivery, we will not only refund your order but also offer a gift as an apology.
  • Notification of Delays: You will be promptly informed about any delay via email, phone call, SMS, or WhatsApp, ensuring you are always kept up to date on the status of your order.

5. Lost or Damaged Orders

Although we take great care to ensure all orders are delivered in perfect condition, if your order is lost or arrives damaged, we take full responsibility and provide the following options:

  • Lost Orders: If your order is lost during shipping, we will provide a replacement of the same product, along with a refund.
  • Damaged Orders: In case an item arrives damaged, we offer either a refund or a replacement. Additionally, you will receive a gift or a discount on your next order as a token of our appreciation for your understanding.

6. Return and Exchange Policy

We aim to provide products of the highest quality, but if for any reason you are not fully satisfied, we offer a simple and hassle-free returns process.

  • Damaged Products: If your product arrives damaged, we will offer either a full refund or exchange depending on your preference.
  • Incorrect Shipments: If you receive an incorrect item, we will facilitate a quick exchange or refund to ensure your satisfaction.
  • Returns Process: For returns, please contact our customer support team, and we will provide you with instructions on how to proceed.

7. Signature Upon Delivery

To ensure the safe and secure delivery of your order, we require a signature upon delivery for all shipments. This ensures that your package reaches you directly and eliminates the risk of theft or loss.

  • Signature Requirement: A signature will be required at the time of delivery. This is a standard procedure for all shipments.
  • No Option for Signature on Request: Unfortunately, we do not offer an option for signature on request, as all deliveries require a signature to confirm receipt.

8. Special Shipping Conditions

While we offer international shipping, there are certain regions that are excluded from our shipping services.

  • Exclusions: We do not ship to African countries at this time.
  • Product Restrictions: There are no other restrictions on our products, and we can ship all items to any other global destination that we serve.

9. Contact Information

If you have any questions or concerns regarding our shipping policy, or if you need assistance with your order, feel free to reach out to us at any time. We are always here to help.